Most of Udi's retail locations are cafe style with Grab and Go section, serving fresh made ready meals. Udi's locations are in urban setting as well as in hospitals, universities, and soon at Denver International airport with an expended Grab and Go section, to improve speed and increase sales. For years, Udi's Food is looking for ways to speed up the Grab and Go experience while also trying to lower handling cost. The key, they believed, was a self service payments system. Fortunate for Udi's it founds a vendor that already had the solution: ShelfX. "ShelfX and Udi's Food is a perfect match" says Udi Baron, Owner and President at Udi's Food. With ShelfX in place, customers come into Udi's Bread Café, grab an RFID-enabled ShelfX Card, pick-up a sandwich, salad or drink stocked on ShelfX Smart Shelves and proceed to the ShelfX Kiosk for payment processing. The customer then simply swipes their credit card or loads cash onto their ShelfX Card and leaves with fresh, delicious Udi's food in hand.
"Providing the best possible customer experience is so important to Udi's" says Baron. "When we opened our doors in 1994, the premise of our business was simple: everyone loves delicious food—why not makes some? Now, not only are we making healthy, tasty food, but with ShelfX, we're hoping to get it into the hands of our customers even faster."
For future purchases, Udi's customers can keep the ShelfX card, topping them up with credit at their own convenience via an easy-to-use and secure online platform. This will essentially eliminate the check-out process all together, as on subsequent visits, the ShelfX Card will automatically detect the items being purchased and deduct appropriate costs from their credited account.
Although Udi's Food is an early-adopter of this revolutionary line-busting technology, other specialty retail stores, grocers and stadiums will also find the ShelfX system to be beneficial.
More than simplifying the check-out process, the ShelfX system offers the following key inventory management features: automatic inventory updates as items are removed from ShelfX Smart Shelf, instantaneous pricing or promotional updates via the ShelfX Software, up-to-the-minute inventory reporting, low-level inventory alerts, automated product re-ordering and more.
"Udi's Food is a very progressive retailer renowned for its commitment to service so we are very excited to partner with them on this deployment of ShelfX," says Ran Margalit, founder and CEO of ShelfX. "We expect Udi's customers to be equally pleased with having even more convenient access to Udi's delectable healthy meals on those time-crunched days."